Shipping policy

DISPATCH

All stocked items will be dispatched within 24-48 hours from the date the order was placed. Please note that all orders are sent on weekdays only. 

SHIPPING TIMES AND TRACKING

All items will be delivered via Australia Post or DHL. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post or DHL. Once your order is dispatched, you will receive an email with tracking information.

CUSTOMS / ACCEPTANCE OF DELIVERY

Customers are responsible for organising their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer. Please check with your local customs to get an idea of any duties or taxes that may apply.

For any enquires please contact us at orphe.service@gmail.com