Shipping

AUSTRALIAN ORDERS

We offer free standard shipping on all Australian orders over $200 AUD

For orders under $200 we offer a flat rate of $10 for standard post and $13 for express post 

INTERNATIONAL ORDERS

For all international orders we offer a flat rate of $26.99 for standard international post. We offer express postage for all international orders at the rate of $39.95. Our express parcels are sent with DHL or Australia post express depending on the country of purchase.  All express orders should be received your items within 7-10 business days. (FREE STANDARD SHIPPING OVER $300 AUD)

SHIPPING TIMES

Australia (Express) 2-3 Business days

Australia (Standard) 3-7 Business days

International (Standard) 10-30 Business days

International (Express) 7-10 Business days

There may be some delays in postage, so please allow more time for the delivery of your parcel.  If you have any concerns please contact us at orphe.service@gmail.com

PRE-ORDER

If you have purchased an item on preorder, your entire order will not ship until your preorder item has arrived. If you have any questions, please email us at orphe.service@gmail.com

DUTIES AND TAXES

The customer is responsible for all customs & duty fees payable upon delivery. Duties and taxes are not included in the shipping price. Please contact your local customs office if further information is required.

If you choose to reject or refuse delivery due to customs fees there will be a $60AUD return fee deducted from your refund/store credit. This return fee covers the return shipping and fees. 

DELIVERY

Once the package has been accepted by the postal service, we are no longer responsible for the delivery. We are also not responsible for any shipment delays, missing, lost or stolen packages. If you are having issues with your delivery, please contact your local postal service directly. To avoid any delivery issues, we suggest requesting for signature on delivery or using the Free AusPost Parcel Lockers if you are in Australia.