Returns & Exchanges

Refunds: Please choose carefully, at this time we are unable to offer refunds for the following:

  • Sale items
  • Items purchased during promotional periods 
  • Items purchased using special discount codes (15% off or above) 
  • PRE SALE and/or PRE ORDER items.

    •

    Exchanges/Credit: For change of mind, size change or design change, we can offer exchanges or if the item is not available we can offer store credit. Provided all of the following requirements are met:

    All products must be returned:

  • Unworn and unwashed
  • Tags attached
  • Free from make up and fake tan
  • Free from any scent of deodorant, perfume or washing powder
  • Returned within 2 weeks of receiving the item

    If any of the requirements are not met we have the right to refuse the return.

    Please note that return shipping costs are the responsibility of the customer - original shipping charges are non-refundable, and we do not provide free return shipping.

    If you would like to return your items please email our team at orphe.service@gmail.com

    • Faulty/Damaged Items: If you have received an order with faulty or damaged goods, please contact us at orphe.service@gmail.com as soon as possible. We may request photographic evidence and/or some other details regarding the faulty or damaged item. We reserve the right to determine a genuine fault or damage to an item. If an item is deemed faulty we will cover all return costs and you will receive a full refund (original shipping fees inclusive). 

    CANCELLATION OF ORDERS
    Please carefully check that your Order (including delivery address) is accurate before you purchase it. We have a strict no cancellation policy. No cancellations or changes will be accepted. This also applies to pre-orders/ pre-sale items.

    Orphe does not accept returns on items damaged by general wear and tear. We reserve the right to determine a genuine fault in the clothing.

    INTERNATIONAL / EXPRESS RETURNS

    If you are outside of Australia or prefer to send your return back express, please send your return using a trackable service, with your order number and reason for return to orphe.service@gmail.com

    PLEASE NOTE: Please be aware that we cannot take responsibility for any lost or damaged packages. We strongly recommend you get a tracking number when returning an item.

    If you still have any questions regarding return policy, please feel free to email us at orphe.service@gmail.com